Privacy Policy

01Overview

ValorPoint provides computer systems design, computer integrated systems design, and related professional and technical services to businesses and organizations around the world. This Privacy Policy explains how VJP LLC, the company that develops and operates these services, collects, uses, shares, and protects personal information. The developer behind these services is ValorPoint, and the operating entity is VJP LLC, located at 1224 Cobble Hollow Dr, Roosevelt, UT 84066-4829, United States.

This policy applies to all visitors to the website at https://www.valorpoint.lol, to anyone who contacts us through that website, and to every client that engages the services of the company. We encourage you to read this document carefully so that you understand our practices before you share any personal information with us.

This policy is written in plain language wherever possible. Where a term carries a technical or legal meaning, we define that meaning in the relevant section. If you have a question that this document does not answer, you can always reach us at ask@valorpoint.lol or by telephone at +18782160993. We respond to privacy inquiries promptly and will treat every request with care.

02Information We Collect

We collect information in three general ways: directly from you, automatically from your use of the website, and from business relationships that arise during the delivery of our services. We limit what we collect to what is reasonably necessary for the purposes described in this policy.

Information you provide directly

When you fill in the contact form, request a proposal, or correspond with our team, you may provide contact identifiers such as your full name, email address, telephone number, and the name of your organization. You may also share professional details such as your job title, your role in a project, and the technical context of your systems. The content of your messages, support tickets, and project documents that you send to us is stored only as long as needed to serve you.

Information collected automatically

When you visit the website, our servers record log data including your internet protocol address, browser type, operating system, the pages you visit, the time and date of your access, and the address of the site that referred you. We also collect device data such as screen resolution, language settings, and interaction events that describe how you use the pages. This information helps us keep the site secure, diagnose faults, and understand what content is useful to our visitors.

Information from business relationships

When a client engages our services, we collect client account details, authorized user lists, contact points, billing addresses, and project metadata. Where clients ask us to integrate or operate systems on their behalf, we may process data that belongs to the client. In those situations the client remains the controller of that data and we act as a service provider under the instructions of the client. Our use of such data is governed by the agreement we sign with the client.

03How We Use Information

We use personal information for clear and limited purposes. The main purposes are described below so that you can see exactly why we hold your data.

• To provide services. We use contact and professional information to prepare proposals, deliver systems design and integration work, and fulfill the agreements we make with clients.
• To respond to inquiries. When you contact us, we use your details to answer your questions, schedule calls, and follow up on requests.
• To operate and improve the website. We analyze usage patterns to improve layout, content, performance, and accessibility.
• To maintain security. We monitor logs and activity to detect unauthorized access, abuse, and technical faults, and to keep the site and our systems protected.
• To send operational notices. We may send you messages about changes to our services, security alerts, and account communications that you need to receive.
• To comply with the law. We process information where we are required to do so by applicable law, regulation, or legal process.
• To send marketing, with consent. Where we have your consent, we may send you information about our services and industry insights. You can withdraw this consent at any time.

We do not sell your personal information, and we do not use it for purposes that are incompatible with the purposes listed in this section.

04Legal Bases for Processing

For individuals who live in regions that require a lawful basis for processing personal data, we rely on the following bases depending on the situation.

• Performance of a contract. Where processing is necessary to enter into or perform an agreement with you or with your organization, we rely on this basis. This includes delivering services and issuing invoices.
• Legitimate interests. Where processing supports our legitimate interests, such as securing our systems, improving our products, preventing fraud, and managing our business relationships, we rely on this basis provided that your rights and interests do not override ours.
• Legal obligation. Where we must process information to comply with a legal obligation, such as tax reporting or responding to a lawful request from a public authority, we rely on this basis.
• Consent. Where we ask for your consent, such as for marketing communications, we rely on that consent. You may withdraw it at any time without affecting the lawfulness of processing that happened before withdrawal.

If you have questions about the basis on which we process your information, contact us at ask@valorpoint.lol and we will explain the specific basis that applies to your situation.

05Cookies and Similar Technologies

The website uses cookies and similar technologies to make the site work and to understand how it is used. A cookie is a small text file that a site stores on your device. The categories we use are described below.

• Essential cookies. These cookies are necessary for the site to function, such as remembering your session and protecting against misuse. They cannot be switched off in our services.
• Functional cookies. These cookies remember choices you make, such as your language preference, so that we can give you a more personal experience.
• Analytics cookies. These cookies measure how visitors interact with the site, which pages are popular, and where visitors come from. The data is aggregated and helps us improve the site.

Most browsers allow you to view, block, or delete cookies through their settings. If you block cookies, some parts of the website may not work as intended, but you can still contact us by email or telephone. Because our site is primarily informational, disabling analytics cookies will not stop you from accessing any core content.

06Data Shared With Third Parties

We do not sell personal information. We share information only with trusted parties that help us run the business, and only to the extent needed for the purposes described in this policy.

• Hosting and infrastructure providers. Providers that store the website and our project systems may process data on our behalf under strict confidentiality terms.
• Analytics providers. Tools that measure website usage process aggregated activity data so that we can improve our content and performance.
• Email and communication services. Services that deliver messages and schedule communications on our behalf.
• Professional advisers. Legal, accounting, and security advisers who require access in the course of their advisory work.
• Authorities. Where we are required by law or by a lawful request to disclose information, we will do so in a way that is proportionate and appropriately limited.

Every third party that receives personal information from us is bound by a written agreement that requires it to protect the data, use it only for the agreed purpose, and assist us with any of your requests. We review these relationships periodically to confirm that protections remain in place.

07International Data Transfers

VJP LLC operates from the United States, and the website is hosted on infrastructure located in multiple regions. This means that personal information we process may be transferred to, and stored in, countries other than the country where you are located. Data protection laws differ between countries, and some countries offer different levels of protection.

When we transfer personal information across borders, we apply appropriate safeguards to protect it. Where the destination country does not have an adequacy decision under the relevant law, we rely on safeguards such as standard contractual clauses approved by the applicable authorities, together with supplementary technical measures where needed.

By using the website and our services, you understand that your information may be transferred to and processed in the United States and in other countries where we or our providers operate. If you would like more detail about the safeguards applied to your information, contact us at ask@valorpoint.lol.

08Data Retention

We keep personal information only for as long as it is needed for the purposes described in this policy, and for any period required by law. When data is no longer needed, we delete it securely or make it anonymous so that it can no longer be linked to you.

• Contact and inquiry data. Information you send through the contact form is kept long enough to respond to your request and to serve any follow-up, typically up to three years after the last communication.
• Client account and project data. Data related to a client engagement is retained for the duration of the agreement and for the period needed to support the services, resolve disputes, and meet legal obligations.
• Log and analytics data. Server logs and analytics data are retained in an aggregated or limited form for a shorter period, typically between one and two years, to support security and improvement work.
• Billing and legal records. Records needed for tax and legal purposes are kept for the period required by applicable law.

Retention periods may change if a specific legal, accounting, or regulatory requirement applies. When we no longer need your data, we erase or anonymize it without delay.

09Security of Your Information

We take the security of personal information seriously and apply technical and organizational measures that are appropriate to the risk. These measures are reviewed and updated as our services evolve.

• Encryption. Data is encrypted in transit using industry-standard transport layer security, and sensitive data at rest is encrypted using accepted encryption algorithms.
• Access controls. Access to personal information is limited to employees and contractors who need it to perform their work, under the principle of least privilege.
• Monitoring and audit. We monitor our systems for unauthorized access, record relevant activity, and review access logs on a regular basis.
• Incident response. We maintain an incident response plan so that any suspected breach is contained, investigated, and reported to the relevant authorities and individuals when required by law.
• Staff training. Our team receives guidance on handling personal information and on reporting security concerns.

No method of transmission or storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. We encourage you to use strong credentials and to protect any accounts or systems that connect to our services.

10Your Rights and Choices

Depending on where you live, you may have rights over the personal information we hold about you. We honor these rights to the extent required by applicable law. They include the following.

• Right of access. You can ask us to confirm whether we process personal information about you and to provide a copy of that information.
• Right to correction. You can ask us to correct inaccurate or incomplete personal information.
• Right to deletion. You can ask us to delete personal information where the law permits, subject to our legal obligations to keep certain records.
• Right to restriction. You can ask us to limit how we process your information in certain circumstances, such as while a dispute about accuracy is being resolved.
• Right to data portability. Where technically feasible, you can ask for the personal information you provided in a structured, machine-readable format.
• Right to object. You can object to processing based on our legitimate interests, and we will stop unless we have compelling grounds that override your interests.
• Right to withdraw consent. Where processing is based on your consent, you can withdraw it at any time with no effect on processing that already happened.

To exercise any of these rights, contact us at ask@valorpoint.lol. We will verify your identity before acting on a request and will respond within the timeframe required by applicable law. If we need more time, we will tell you why and how long we expect to take.

11Privacy for Children

Our services are designed for businesses and professional organizations. They are not directed to children, and we do not knowingly collect personal information from children under the age of 13, or under any higher minimum age set by the law of your jurisdiction.

If you are a parent or guardian and you believe that a child has provided personal information to us, please contact us at ask@valorpoint.lol. If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete that information as soon as possible. We take this responsibility seriously and review our collection points regularly.

12Third-Party Services and Links

The website may contain links to external websites and services that we do not operate. Those services have their own privacy policies, and we have no control over how they process information. When you follow a link to leave our website, the privacy practices of the destination service apply from that moment onward.

We recommend that you review the privacy policy of any external service before you share personal information with it. We include external links only when they provide genuine value to our visitors, and we do not accept responsibility for the content or practices of any third-party website to which we link.

13California Privacy Rights

For residents of California, the California Consumer Privacy Act and related regulations provide additional rights. We describe those rights here so that California residents understand what they can ask us to do.

• Right to know. You can ask us to disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes of collection, and the categories of third parties with whom we share it.
• Right to delete. You can ask us to delete personal information we have collected about you, subject to certain exceptions such as completing a transaction or complying with a legal obligation.
• Right to correct. You can ask us to correct inaccurate personal information we hold about you.
• Right to opt out of sale or sharing. We do not sell personal information and we do not share personal information for cross-context behavioral advertising. As a result, there is nothing to opt out of, but you may still submit a request to confirm this.
• Right to non-discrimination. We will not deny goods or services, charge different prices, or provide a different level of quality because you exercised your privacy rights.

To submit a request under this section, contact us at ask@valorpoint.lol or call +18782160993. We will verify your request and respond within the timeframes set by California law. We may need to collect a small amount of information to verify your identity before we can act.

14Email and Marketing Communications

We send two broad types of email. Service and transactional messages are necessary to operate our relationship with you, such as responses to inquiries, notices about active engagements, and security alerts. These are not marketing and will be sent when the context requires.

Marketing messages, such as announcements about our services or useful engineering insights, are sent only when you have given your consent. Every marketing email includes a clear and simple way to opt out, and you can also ask us to stop at any time by emailing ask@valorpoint.lol. If you opt out of marketing, we will still send you transactional messages that relate to an active request or agreement, because you need those to manage our relationship.

15Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, in our services, or in the law. When we make material changes, we will update the effective date at the top of this page and will post a notice on the website so that you are aware of the change.

If the change is significant and we have your contact information, we may also notify you by email. We encourage you to review this page periodically so that you stay informed about how we protect your information. Your continued use of the website or our services after an update takes effect means that you accept the revised policy, to the extent permitted by law.

16How to Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or about how we handle personal information, please contact us using the details below. We aim to acknowledge privacy inquiries within two business days and to resolve them within thirty days wherever possible.

When you contact us, please describe your request clearly and include any information we might need to identify you and verify your identity. This helps us respond accurately and without unnecessary delay. We will never use the details you provide for any purpose other than resolving your request.

Thank you for reading this policy. ValorPoint and VJP LLC are committed to handling your information with care and to building systems that respect the people they serve.